Shipping policy

Shipping Policy

Last updated: 27 August 2026

Thank you for shopping with AroCart. We aim to process and deliver your order carefully and on time.

Delivery Areas

AroCart currently delivers within the United Arab Emirates only. We do not currently offer international shipping.

Order Processing

Orders are usually processed within 1–2 business days after payment confirmation or order confirmation for Cash on Delivery orders.

Orders placed on weekends or UAE public holidays will be processed on the next business day.

Estimated Delivery Time

Estimated delivery times after dispatch are:

Abu Dhabi: 1–3 business days
Dubai, Sharjah, Ajman and other Emirates: 2–5 business days
Remote areas: Delivery may take additional time

Delivery times are estimates and may change due to courier delays, public holidays, weather conditions or an incorrect delivery address.

Shipping Charges

Shipping charges, if applicable, are shown clearly at checkout before you complete your order.

Any free-shipping offer, minimum order amount or delivery promotion will be displayed on our website or at checkout.

Cash on Delivery

Cash on Delivery may be available for selected UAE locations and eligible orders.

If you select Cash on Delivery, please ensure that:

Your contact number and delivery address are correct.
Someone is available to receive the order.
You pay the total amount shown in your order confirmation.

We may contact you to confirm a Cash on Delivery order before dispatch.

Order Tracking

When tracking is available, we will send tracking details to the email address or phone number provided at checkout after your order has been dispatched.

Incorrect Address or Failed Delivery

Please check your delivery address and phone number carefully before placing an order.

If an order cannot be delivered because of an incorrect address, unavailable recipient or unsuccessful delivery attempts, it may be returned to us. Additional delivery charges may apply for re-delivery where applicable.

Damaged or Missing Items

Please inspect your order when it arrives. If an item is damaged, missing or incorrect, contact us as soon as possible with your order number and clear photos of the issue.